It's a shame. First order I made was for walkie talkies for am amazing price. I paid for it and paid for shipping. They then notify me a few days later telling me that they were unable to process the order in time to honor that price, offered a refund and attached an advertisement which contained other walkie talkies at a much higher price. Ok, mistakes happen. So I re-ordered when walkie talkies at the same price, only to get the same result. I contacted customer service and inquired as to why the bait and switch tactics. I was advised that many of their products come in different sizes and colors. Walkie talkies? Why wasn't I offered a replacement color or size then. These were meant to help a disabled person sleep by knowing help was just a button away. He didn't care about what color they were. Waiting on a response from that communication now, and will change this rating if and when it's received.