Slow delivery is not the negative part. The negative part for me is that you cannot communicate with customer service. If there is an issue with a product, you cannot exchange. Sometimes, they will just send you something else, and you don't have to return the product you have an issue with, but what am I going to do with a dress that is way too small? It happens a lot. I would wear an American size 18/20, but Wish size I have discovered I am a size 5X!!!!! But, if you have an issue too many times, they will flag your account. I just want to exchange, not get my money back. They don't want to exchange. So, It is better to just to go the local store. Ross has beautiful dresses, Buy local and support the United States of America. I had one dress that showed it was delivered and it was not. They