To anyone who is having a hard time getting a refund go to,the Better business B (BBB)and make a complaint. I literally had 28 emails of them telling me to go and request a refund in their chat, i couldnt. I asked for a refund probably 20 times in each email "give me my money" cause their shipping sucks. I had paid for 7 day shipping and my item was on hold for 10 days with still no delivery date. Deffo contact the BBB they will resolve it much quicker. I sent a complaint to the BBB sunday and had my refund monday. This was after going back and forth for 4 days prior.