Poor communication, you'll never speak to anyone especially using the app, absolutely horrible delivery process, takes a good month to receive anything. I can't believe anyone receiving their merchandise in a week...I think they're false testimonials. I tried to cancel but it shows "shipped," and has been sitting in the same damn location for THREE WEEKS. This is a scam. I've vested close to $115 which I'm sure I will NEVER get back because once they "claim it's shipped" you can forget it! They are liars don't trust them. I knew it looked too good to be true. I'm going to reach out to my bank to see if I can get my money back.