Hired car from AddCar in Marrakech from 12-17 Feb 2023 via RyanAir portal. Everything wrong & fraudulent with this vendor - collected the from the airport on Feb 12th - the agent was pushy and arrogant and forced me to buy their own insurance product costing an additional £80. He mentioned that the insurance bought from RyanAir is 'no good' in Morocco. Also, their insurance covers all additional costs with no excesses. Going by the general notion of driving in Morocco can be an 'armed combat' and traveling with a kid, I couldn't take a chance and paid for the extra insurance policy - when asked for paperwork, he just wrote down his phone number on a piece of paper. The car itself was filled with dirt and they didn't even bother to wash it before giving it to a new customer. I paid for a sat nav and all they offer d me was a 'derelict' mobile phone with 1% charge with Google maps installed in it. The first thing I did after collecting the car was to take it to the nearest car wash. Now, moving on, on Feb 14th, I was in Rabat with my family when suddenly the tyre exploded in the middle of the city. I called up the number (that was written on a piece of paper) and to my terror he just couldn't understand English. I asked a local person to interpret and as understood I was asked to replace the tyre with a spare that was in the boot - no other support offered. I had no choice but replaced the tyre myself, then drove to a local tyre store to ensure that the rest of the tyres are in driving condition ( as I was 350 Kms away from Marrakech) and then drive back. Now on the day of return (Feb 17th) I met that guy at the airport, told him of the ordeal I had in Rabat... He said that there will be no charges and all will be covered under the additional insurance that I purchased. There was no apology from him. Come Feb 22nd ( back in the UK), I see that there has been an additional transaction of £418 from addcar. Till date, I have been trying to reach their number but there has been no response. I know it's gone be a long and most likely a futile exercise. Lesson Learnt - do not hire a car in Morocco from a local vendor like AddCar. - Avis, Budget, etc. are way more reliable & professional.