AVOID! AVOID ! AVOID!!!! Thieves!!!! Scammers!!! If only I could give a negative star…nonetheless even infinite negative stars wouldn’t be enough to rate the brilliant SCAM service of Addcar Rental. Let’s start from the very beginning. We booked with Addcar through Easycar.com. As it’s a legit website, we didn’t check or read any of the reviews online. Our pick up was from Marrakech airport. They don’t have an office so you have to keep looking for the guys doing paperworks in the airport parking lot. When we reached there, we’d selected to collect the car at 9.30 am however when we reached the parking we found that there was only one guy dealing with the customers. There were three / four more customers in front of us waiting for their turn. So we had to wait in the scorching heat as there were no shades around! When finally our turn came probably after an hour, we were told our credit cards cannot be used because of security reasons. We tried twice but apparently it failed so they asked us to use our debit card. With the debit card, the appeal is that you only pay EUR 500 for the deposit. We also paid EUR 120 for 3 days car insurance which they said is full excess and would cover everything (if you have bought an insurance online it won’t be valid (according to them) so you will have to buy here). After this everything went well and we left after two hours with the car after doing the paperworks. Upon our return, they mentioned some of the scratches that were already there before we took the car and we had pictures as proofs (the agent was telling us that we’d not need to take any photos as we had full insurance). We also argued that even if we scratched it we have full insurance so it should cover. There were two agents on that day so the guy who had originally given us the car told the second guy to issue the full refund. He then took my card and issued a FAKE refund. I didn’t have internet at the time but he basically was trying to charge me rather than give me the deposit back. As I didn’t have enough cash in that account, they couldn’t take additional money. However, I have now found that they took the full deposit money on that day as the deposit was on pending before that instead of returning my deposit. The guy asked me to sign a damage report paper where he had not selected or written any damage and asked me to put my email and phone number; as the report was empty I didn’t think much of it and did as he said. He also told us we could call on one of the numbers on the invoice if we don’t get refunds within 3-4 working days. I didn’t receive the refund in 4 days but I decided to wait few more days. In two weeks time, I called them on WhatsApp and they said there was an accident so I won’t get my deposit back. I then explained that we didn’t cause any damage and even if we did we had the full insurance. They denied it was a comprehensive insurance and said it was only excess reduce like wth?! So the guy or the company scammed us! Also that guy charged MAD 100 as a tip from my car of which I only got to know after he took it. We sent a long email to their customer service but they sent us an invoice and damage report and told us to send to our insurance company. We bought the insurance from them!! The empty damaged report which I had signed before I left Marrakech had to my horror been forged, they copied my handwriting from the email address I had written and basically wrote that i damaged the windshield and trunk. So ridiculous! I even have pictures as evidence to show that those damages were already there. Anyways they completely denied our claims and refused to give my deposit back. I have also read reviews on how they organise a crime and crash into rental cars so that they can claim money from insurance company and as well as charge customers. They should be completely banned. Hope the authorities see all these negative reviews as all the reviews I’ve come across have been negative. Don’t hire from them!