I rented a car through VIP Card Booking # xxxx. Supplier Reference: xxxxx. Upon getting to the airport the free shuttle never showed up to Terminal B in Orlando after waiting 1 hour and I was with a 3-year-old. We had to get a taxi to the rental location and incur a $25 taxi fee making us over 2 hours late. They kept saying the shuttle was coming but it never showed up. Arriving at the location I was supposed to rent my car through Add Car but they directed me to OC Car rental. They said they owned Add Car, JR Car rentals and OC Car rentals. All of which I discovered have a F Better Business Bureau rating. The price according to my receipt was supposed to pay was: 173.25 My receipt said I would pay: $173.25 Grand total of INCLUSIVE of all taxes and fees. They said I owed $199.35 more. However, when we got to the car rental there was a extra charges for voucher fees. I also had my own car insurance that was supposed to waive rental coverage, but they forced me to pay an extra $10 a day. They also would not allow me to use my own EZ pass and said if I went through any tolls it would be $25 for each tolls. This was more than the original cost of the rental. They also advised, if I paid cash, I wouldn’t incur a credit card fee of $12.60. I waited on line as well at the rental place for nearly 1 hour and they didn’t even have the car I wanted, a Toyota RAV 4 and gave me a larger KIA Telluride. The receipt said I picked up on time. I waited 1 hour there. However, I needed a car and had no recourse because I was with my family. I pleaded with them to charge what my contract said, and they said no. I also encountered a huge language barrier with broken English/Spanish. I had no choice but to take the car. I also called them and was placed on hold, I was hung up on and never received a call back. When I returned the rental car they said I was an hour late. I said I was waiting in your lobby, and no one was here, and you made me wait a hour upon pick up. I asked for a receipt at drop off and was denied a receipt. I also wrote after my trip on Instagram on social media and they said to fight them, and I would lose. This is false advertising. As my original receipt said $173.25 was INCLUSIVE of all taxes and fees. OC car rental, Addcar and JR car rental must be reported for falsifying information and then taking reservations. Additionally, Upon receiving an alert on my credit card I was also charged an extra $103.50 without my permission on March 14th 2024. I called AMEX and they immediately gave me credit. I am looking for OC car rental to credit my account $199.35 + $103.50=$302.85 Thank you