So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number.
Now I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased.
Finally they listed the status as “payout” done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called “The Cellular Resource”. Then we got a message saying that “payment has been sent” I will be amazed to see if they actually send us a check and I will update this if so.
1 month ago
Back Market has a
1.2
average rating
from
92
reviews
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