DO NOT BUY FROM THIS COMPANY. BROKEN PHONE DELIVERED. SENT BACK WITH TRACKING AND THEY ARE DENYING RECEIVING IT EVEN THOUGH I HAVE PROOF OF DELIVERY. WONT REPLY TO MY MESSAGES. Ordered an iPhone. Delivered it, but it was broken on delivery. The box was perfectly intact. The phone had stripes all over the screen. I chatted online with BackMarket (no way of phoning them) they started a chat. I sent images of the screen, of the box in every angle possible. No apologies, they instantly blamed courier. They said an investigation would be launched. The next day I was sent a return label. The post office advised that I use my own tracking and insurance so I paid for this. Was delivered the next day with proof of delivery. BackMarket is saying their Reseller G&Iinternational Ltd did not receive it. Even though I have sent them proof. This was on Monday it's now Friday and no refund, no apology, no phone. 250 GBP out of pocket. No accountability. An utterly despicable company. Ripped off!