Title: Back Market Warranty — Very Disappointing and Misleading I bought a refurbished MacBook Air from Back Market with a one-year warranty. A few months later, colored lines appeared on the screen. I never dropped or damaged it, yet Back Market claimed it was “impact damage” and refused full warranty repair — only offering a 10% refund. Apple later confirmed the issue was covered under Apple’s official warranty and repaired it free of charge. This clearly shows Back Market’s handling was inaccurate, unprofessional, and dismissive. I also requested escalation to a higher-level manager but was ignored. This experience caused me hours of frustration and loss of trust. I strongly advise consumers to be cautious — Back Market’s warranty may not protect you when you need it most. I believed in supporting refurbished products to help the environment, but this experience completely changed my view.