I am so glad I chose to use this company for my pick up and drop off in Bali. As a single female traveller it was good to have the safety of being picked up by someone who recognised me from the picture I had sent before I travelled. The vehicle was lovely and clean with very welcome a.c. and a complimentary bottle of water. My driver, Komang was so friendly and welcoming. On leaving Bali I was picked up by Gede who was also super friendly and arrived promptly at the pre arranged time for my trip back to the airport. I was very impressed! When I made my booking with Bali Holiday Secrets they sent me the WhatsApp details and a photo of each driver for my convenience which was very reassuring. I also was very impressed with all the information that I received on travelling to Bali with handy tips. I will absolutely use this great company again for my next trip. I paid in advance by card when I made my booking which was very convenient for me.