Three weeks plus for a boot liner for my 1 series. They state 10 working days then when you complain, they start to bleat about lack of staff, Easter, bank Holidays etc. My boot liner did turn up - damaged. And now they are demanding photographs for evidence which I will happily provide, but I just know that I will have to go down the section 75 route to have my money refunded. This lot are not transparent and probably run from the same machine shop that is on Coronation Street! They sound like they are a hand to mouth operation and probably won't be in business inside a year.