I ordered a fully tailored boot line costing £273.99 for my brand-new Tesla Model Y. When I came to install the liner, I ran into two problems. Firstly, there was so much Velcro on the product, getting it in place was impossible since everywhere the liner touched it stuck. This process left the new felt-like material in my car looking like an old chewed tennis ball. Secondly, the product just did not fit at all in more than one place. I removed the liner since I could not close the boot with the liner still in. I called the customer service department and spoke to a very rude young woman called Amy who told me that the boot liner did fit, and that I must be doing it wrong. She told me that every car that boot liners are made for are laser scanned and so the liner does 100% fit. To make matters worse Amy told me that if I did not take videos of the liner in place in the boot, I would not qualify for free return shipping. I then took videos of me trying to put the liner back in, which is not easy since I had to do it with one hand and the liner stuck to everything it touched. This left my boot material looking even more chewed up. I sent the videos to Amy, and upon receipt I was told to send the product back and that they would pay for the return shipping. Once they had received the returned liner I received a message from her assuring me that a full refund would be in my account in no longer than 14 days. Surprise, surprise, in 14 days the money had still not been refunded so I called and spoke to Amy. She told me that the accounts team only worked on Thursdays, and they must have missed my refund for the last two weeks. Amy promised me that she would personally contact the accounts department and that the refund would be put instantly into my PayPal account, and that it would be with me today. Close of play today the refund has still not arrived.