I ordered a Stella McCartney bag and my credit card was charged accordingly. After 3 weeks I emailed to ask where my bag was. They replied that my credit card hadn’t passed their validation process so they wouldn’t be sending me the bag. I asked for my account to be credited and they said that although my bank records showed that the money had been charged to my credit card, it hadn’t really and the money was sitting with the bank. I checked with the bank and they confirmed the money had left my account and was with cattire. Despite repeated emails they continued to claim the money was still with the bank. The money was finally returned to my account after I threatened to make a complaint to Fair Trading. Avoid. Terrible customer service.