“I have ordered from Cettire a number of times and have been satisfied. My most recent purchase was two items, neither fit. I went online to process the return, I received an error message that said to contact customer service. I did that explaining what was happening with a screen shot of the error message. They responded with a generic auto reply email. I then emailed the next day saying that I cannot process the return and I need a “real” response. I was again met with the generic response email. I then emailed AGAIN and then when I received a response they told me now it was too late to process the return because I was beyond the 10 day return window. So now I have 2k worth of items I cannot even wear. I will not be ordering from them again.”
“Bought 4 x golden goose tshirts, only 3 arrived in the box. They're not responding to emails. Someone has basucally stolen 75 quid off me. scam. never had trouble in the past but this is the last time.”
“Horrible Experience with a Return!
I shipped back a versace baseball cap that was shipped to me in a dented and scratched cardboard product box. The hat had NO tags attached, no tissue paper, and had marks on the leather strap where it adjusts. I proceeded with the return process and In less than 24 hours, DHL picked the item back up for return. I had this item for less than 24 hours in my procession! They are claiming that I somehow damaged this box during that short time period and are denying my return. I am currently still fighting this with them and also getting klarna and my band involved in the case I need to file a dispute. I am so disappointed and upset with Cettire for allowing one of their partners to ship an item in this condition and then later deny the return for something they did! I will most likely NEVER shop with them again. A word of advice, if you do happen to shop with them, make sure you take pictures immediately of the item and box conditions when it arrives, as that will be the only proof you have!”
“I received my package to USA within 5 days. The purses came in Loewe and Bottega Veneta packaging and was in excellent condition. I was uncertain at first about ordering from this site, but I’m pleased with my purchases.”
“Don’t buy from this company!!!! They never take responsibility when the stuff gets damage from the shipping, they charged me $500 for a shoes that got damaged that didn’t even fit, they refuse to return my money and they have no customer service to call!!!! VERY BAD COMPANY”
“Masakra!!!!
Oszuści,nie dajcie się nabrać.Ja czekam na zwrot za czapkę Burberry 4 miesiąc.Wysylają mi maile ze pracują nad moim zwrotem i przepraszają.Tragedia!!!!!!
Jedyna,rzetelna firma to Mytheresa❤️”
“Like all the other customers below they do not respond to emails I returned sneakers for a store credit and have not received the credit note. So now they have my money and I have no sneakers. Shameful way to treat customerd”
“WARNING🗣️Dont order!!!..Run away from this company A.S.A.P!! They’ll take yr money & wont hear “1” word from them, if you need to exchange ANYTHING!!
💭Why you’ll think they have no PHONE number!! Scam”
“Do NOT buy from this online store. Bought 2 pairs of Common Projects, one of which is believed to be either fake or defective (a sample at best). Confirmed with Common Projects that Cettire is NOT an authorised retailer/stockist of Common Projects.”
“These guys are shady and downright fraudsters. The founder and CEO should be ashamed of himself. It’s about time authorities shut down this disgraceful operation. While, they have no QC to ensure accuracy of advertised goods before shipping an item, but they do take weeks/months to perform a return QC on the same item.
They shipped me a VERY used limited edition JMM sunglasses, scratches everywhere on the titanium frame, lenses totally different than advertised, silicone nose pads discolored and downright dirty, signs of use so prevalent that some of the gold polish completely vanished…After back n forth for weeks, I shipped the return back only to be stuck in never ending cycle of performing QC on return items… like they have a team of mad scientists examining everything under a microscope. I wish you had done similar due diligence when you shipped the used sunglasses to me.
Then I get my return minus shipping, return shipping, taxes and customs fee. Complete disaster.
Oh, while they were allegedly performing their QC on the return, they already had listed the same item to be bought by some unsuspecting and gullible buyer…. While holding my partial refund for weeks. Dishonest!!!”
“I ve been ordering sneaker and bags in the last couple of years and all came in perfect conditions. Sometimes they take time to reply when you send them an email but they always fix any issue. No problems with returns either”
“I have had the most horrible experience with cettire. I purchased a dress, it was too small so they wouldn’t let me exchange it so I returned it and purchased a larger size.
I sent the dress back and a month later they came back and said the dress was damaged so they wouldn’t refund me.
Meanwhile I bought the dress in the larger size so now I have it in both sides
I repeatedly checked in on the return process to never hear back from anyone until almost a month later when I started a dispute with them via American Express.
Then they produced photos of damage to a dress that was never worn.
I will never ever purchase from this sight again and will make sure I do not recommend them to any of my clients.”
“I absolutely would never trust this company. Terrible customer service. I purchased a men’s coat and they sent me a womans. They are refusing to provide a return label confirming that I will not be held responsible for all of their insane return fees. I hope this company goes under.”
“The worst and most distressing Australian online shopping experience ever. Chloe Boots purchased ($1300) in Feb this year, and the box arrived with no boots inside!! I have witnesses too. From the CETTIRE side - No one will help me, only customer service replies via email sporadically. I have emailed almost daily asking for a manager, supervisor and still nothing. I’ve also contacted their Investor Relations team - and again no reply. I sent a lot of money and no product arrived!! Very upsetting with no phone call either to ascertain the incident and work towards a resolve. I’m completely out of pocket : ( it’s their lack of comms that frightens me the most…. It is now April!!! I am so so so upset. It’s a company that is listed on the Stock Exchange, with shareholders. I would be aghast if I was a shareholder!!”
