“My frst time order with this company. On the site it specifies first time buyer price but there was nocode to enter, no phone number to call and ask, and now giving me full price!!! They responded stating must be done same dayand mind you I wrote exact day minutes from the order. Again, no number to call and you are just stuck. DO NOT BUY!!!!!! BEYOND DISHONEST!! NOT RESPONSIVE!!!”
“Horrible company. No customer service. Totally dishonest return process-please do not do business with this company as they are other online luxury merchants who offer much more reputable services. You have been warned!”
“They addressed my withdrawal concern with exceptional efficiency and professionalism. From the very first interaction, their team demonstrated a strong command of the process, offering clear, step‑by‑step guidance and ensuring I understood what to expect at each stage. They maintained consistent communication, proactively providing updates rather than leaving me to follow up or wonder about the status. Thank you Quietreports Dot net”
“Purchased 2 identical TF sunglasses showing in stock. Site says tracking number sent within 48 hrs. After 4 days, nothing. I reach out to CS and receive what reads like a generic email saying processing times are 3-10 days. Finally after 8 days I get a tracking number. Unheard! Item arrives nearly 2 weeks after ordering. Immediately notice boxes are different size. Comparing I see the storage cases are also different one is an over sized soft case while the other is the hard case you always get when purchasing from a store. Also notice one is missing packing items and booklet. I reach out again with photos and request the soft case to be replaced as these are $600 glasses. Spoke to 3 people and a manager and all said no. The 1 star is for time took to ship out, lack of quality control, lack of customer care, and the after the sale relationship. Company wasn’t not my first choice to order from but it had the sunglasses in stock or so I was fooled into thinking. Not recommended.”
“Worst
Very disappointing experience.
I placed my order and was repeatedly told that everything was progressing normally. However, even after many days, the package had not been handed over to the courier, despite a tracking number being created. The tracking remained inactive, and I had to contact customer service multiple times to get updates.
What frustrated me most was receiving the same generic responses over and over again rather than clear, honest information about the actual status of my order. Customers deserve transparency, especially when purchasing expensive items and relying on promised delivery timelines.
Based on my experience, the communication was poor, the processing time was extremely slow, and the information provided was not always clear or accurate.
Unfortunately, I have lost confidence in this company and will not be ordering from them again. I would not recommend them to anyone who needs reliable delivery or accurate order updates.”
“Worst shopping experience I have ever had with Cettire.
After almost 3 months, more than 18 emails with Cettire, over 38 emails with DHL, 17+ calls, discussions with customs for weeks, shipping fees, taxes, import duties and endless stress… they still refunded only around 50% of what I originally paid — for an error that was entirely THEIR responsibility.
They were never able to deliver the package because they failed to properly handle or communicate the import requirements, yet somehow I was the one left paying the price financially and emotionally.
And after all of that, their final response was basically:
“We consider this case closed and will no longer respond.”
Unbelievable.
Please, I genuinely beg people to think twice before ordering from Cettire, especially internationally.
A luxury shopping experience should not end with months of stress, customs nightmares, partial refunds and complete lack of accountability.
This is not customer service.
This is abandoning the customer after taking their money.”
“I made an order in February. I did not receive my order thanks to Fedex that messed up the delivery and now it has been 3 weeks since the shoes returned to Cettire that am following up on the refund. It is absolutely certain that Cettire does not process refunds to customers. Unless you are planning on never returning an item DO NOT BUY from Cettire.”
“I had a very disappointing experience with Cettire.
I returned a pair of shoes within the allowed return period as they were the wrong size and reordered the same pair in a larger size. The shoes were only tried on briefly indoors and were returned in perfect, unworn condition.
They refused my return claiming the tag had been removed. In reality, the tag was a flimsy paper tag that detached unintentionally during a normal try-on. Their own photos even showed the plastic fastener still attached when they received the item.
After rejecting the return, they sent the shoes back to me — but had removed the remaining part of the tag themselves. They are now using this as justification to deny a refund.
Customer service has been extremely unresponsive and unprofessional, ignoring follow-up emails entirely.
Overall, this has been a very frustrating and unfair experience. I would strongly advise caution when purchasing from this site, especially if you may need to return an item.”
“I have shopped from this luxury brand’s online store at least four times, and unfortunately every single order came with a different problem. At this point, it’s a pattern—not bad luck.
First, the delivery times are misleading, especially since they advertise it as “priority delivery.” They claim delivery within 3–10 business days, but this only happened once. Most of the time, you have to wait 5+ business days before the order is even shipped, which completely defeats the idea of anything being “priority.”
The delivery and redelivery policy is outrageous. If you are not at home and redelivery is not possible, the package is sent back and they charge you €150. I have never experienced this with any other luxury brand. This feels more like a penalty than a reasonable policy.
Their return policy is equally unreasonable. You only have 14 days for the item to arrive back at their warehouse from the day you receive it, meaning you must inspect and send it back almost immediately. On top of that, they charge €25 for returns, even during the Christmas period. This makes gifting nearly impossible—if a gift doesn’t fit or needs to be exchanged, the return window is often already closed.
Customer support is another major disappointment. They only reply during Australian business hours, despite shipping from Italy, and their responses are unhelpful and repetitive, clearly scripted rather than solution-oriented.
For a brand that positions itself as luxury, the service is shockingly poor. Slow “priority” shipping, excessive fees, rigid return policies, and ineffective customer support make this the worst online luxury shopping experience I’ve had. I would not recommend this retailer to anyone. Stay away.”
“I’d been trying to cope on my own for a long time, and it really took a toll on me. I was exhausted, stressed, and anxious every day. When I found Michael and team, I decided to reach out, and their quick, thoughtful response immediately eased some of the pressure I was feeling. They were kind, patient, and truly listened, which helped me feel more at ease about moving forward. In the end, my withdrawal went smoothly and was handled without any complications.””
“Ich habe auf der Website Cettire sieben Paar Sneaker gekauft. Sie wurden mir in sieben verschiedenen Sendungen geliefert. Ich habe mich entschieden, zwei Paar zu behalten und fünf zurückzusenden. Als ich den Rückgabeprozess gestartet habe, war ich überrascht zu sehen, dass die Rücksendung 25 € pro Paket kosten soll. Das ist eine Unverschämtheit und wurde absolut nirgends erwähnt! Aber ich war gezwungen, 125 € zu bezahlen, um die Schuhe zurückzuschicken. Als ich die Rückerstattung beantragte, schickten sie mir die Anweisung, alle Schuhe in ein einziges Paket zu packen und zurückzusenden – trotzdem haben sie 125 € für die Rücksendung berechnet!!! Das ist Diebstahl und Frechheit, und ihr Support-Team antwortet nur mit vorgefertigten Nachrichten und ist überhaupt nicht hilfreich. Das ist der schlechteste Shop in meiner 15-jährigen Online-Shopping-Erfahrung. Meidet sie!”
“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”
“They sent me damaged product and when I returned it they claimed I damaged the product. The shoe they said was damaged I never even pulled out of the box. Don’t trust them. They are scammers. They sent the shoes back to me and closed the case, I had to sell the shoes on consignment at a loss”
“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared. Their patience and commitment to fully grasping my needs before proposing any solutions were evident throughout the process. It was clear they weren’t just looking for a quick fix, but for a thoughtful and lasting resolution”
“Miserables! I ordered and paid for shoes. After 3 days they sent me a message that the number in question was out of stock and they would refund my money. They refunded my money the next day, and immediately after that they put the shoes back on, but at a much higher price. Apparently they got confused and just lied that they were out of stock.”
“> "WEX Legal Recovery demonstrates a strong commitment to professionalism, efficiency, and results-driven legal solutions. Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients. I highly recommend their services to anyone seeking reliable and effective legal recovery support."”
