“They have a good selection of items and nice discounts BUT I would consider only purchasing from them if you know for sure you won’t have to return your purchase. I was charged $30 return fee and I’m really unhappy about it. There is nowhere stated that there will be return fee charged. I emailed to the customer service and until this day I haven’t gotten a reply. I most likely shop elsewhere. I’m not happy with my experience with this company”
“I requested a refund to my original form of payment. Per the website this is allowed. They sent a gift card with an expiration date. As if my money would expire. I want my money back. I’ve reached out only to be ignored. THIS IS THEFT!”
“I have been shopping with cettire a lot until today when they sent me back prada jacket that i had returned.
It was brand new with tag attached. They didn’t even bother to tell the reason why they decided to send it back.”
“Bad bad bad bad bad!!!!!
worst and almost non-existing customer service. Never encountered such a bad service, and they sell luxus item. Go to their instagram and see the complains in the comments for yourself. I am waiting a refund but they are trying to send me the shoes back, but FedEx is helping me and will stop the shipping or i will not accept it.
Also luckily i paid with Klarna so they will protect my interest and help me with refund if the keep not answering or refund me.
Also see here all the bad reviews.
If u wanna buy luxus items go to LuisaViaRoma they are the best.”
“Ordered three pairs of shoes two came and one is still pending. I keep writing to see if they’re coming. They say it’s sold out but I’m getting no response. They’re saying you have to wait the 10 days if I do not hear from them within the next week or so I am going to put in a dispute with my credit card”
“To begin with, I ordered two items from Cettire. I was unaware both items would be shipped separately. My first item arrived, although it was delivered to the wrong address and could not be recovered by the delivery company; DHL Express. When I contacted Cettire to inform them of this issue, they instantly placed the blame on DHL Express. They did not want to take accountability on behalf of the shipping company that they used to ship my item. With that said, I decided to cancel the second item that was still processing and had not been shipped. Unfortunately, due to their cancellation policy, I was charged a fee of US$25 because the item was not canceled within 24 hours of me purchasing. The company would not make an exception due to the fact that the initial package was stolen. Cettire has done a horrible job with cooperating with me regarding this matter. This was an unpleasant first shopping experience with this company and will also be my last.”
“Fraud, do not buy. I ordered an item 21 days ago which never got delivered/dispached and refused to cancel order and issue refund. Had to call my credit card to claw money back.
DO NOT BUY”
“Got a pair of pants that was too small - returned it as received. Rejected it saying no tags. It came with no tags!!! This co uses the cheapest shipper in dhl and honors nothing.”
“Buying online gives you better cover than purchasing in a physical shop, because it’s known as a distance sale under the Consumer Contracts Regulations 2013. This gives you the right to cancel an order within 14 days of placing it, and to return it within 14 days of receiving it. Thankfully, many retailers also extend the period in which you can return an item at this time of year. ”
“Scammers!!!Dont buy from them you will loose time and money. I ordered the item which is more than 1000€ for Christmas gift, still dont get it! I got mail that my order will be delivered on 06.01. almost one month. This is FRAUD page!!!”
“Their policy of 14 days is firm..
Wife bought me two items and followed their sizing instructions.. sadly the garments are a bit too small.. she bought them beginning of December as a surprise for Christmas. There is no extended policy over Xmas… so we’re left with £1000 of unwearable clothing .. very annoyed.
NO FLEXIBILITY ON THIS…”
“I received a pair of boots as a Christmas gift that did not fit. The boots were ordered in December, and I tried to initiate the return on Christmas Day. They refused to relax their very strict policy even at Christmas, which is both ridiculous and very Grinch like. They clearly don’t value customers like me, who *was* a frequent shopper. I won’t shop there again. There’s no reason for this policy at Christmas except to screw people over. I was even willing to pay the restocking fee (another stupid policy).”
“Bought my son a Xmas pair of shoes late November. They don’t fit as his foot is wider than the shoe. Tried to return but CETTIRE insists on a 14 day return meaning you can NEVER buy a gift that doesn’t fit.”
“The product I received was damaged, so I requested a return. They asked me to send photos and said they would send a return shipping label in a separate email.
I sent the photos as instructed, but I never received the return shipping label. I emailed them three times to inquire about the status, but received no reply. The return policy states that returns must be made within 14 days. This led me to believe they were deliberately ignoring me, so after 9 days, I sent an email expressing my deep disappointment with their lack of response. I also stated that if I didn’t receive a response, I would initiate a chargeback and leave negative feedback on various review sites.
It was only then that I received a reply. However, the response insinuated that I had damaged the product myself, which was deeply offensive. The damage was on the inside of the product and not immediately visible, so it was likely missed during their inspection. Blaming their oversight on me is extremely disappointing.
The reply also claimed that they were dealing with many inquiries and that I was at the end of the queue. Previously, they had responded within a day, but this time it took 9 days, which is highly unusual. Their response stated that Cettire conducts thorough inspections, so damage is unlikely, and that they would provide store credit if I completed the return process by December 27th. Another email mentioned they would send the return shipping label separately.
I insisted on a full refund because I had done nothing wrong. However, I have not received another reply, nor have I received the return shipping label. It seems they are intentionally delaying the process to make me miss the return deadline.
This experience has been incredibly disappointing. I regularly spend over ¥1,000,000 annually at stores like SSENSE and Farfetch, and I had planned to shop at this store similarly. However, I now feel I can never shop at such a dishonest store again. I urge everyone to be cautious.”
“1. "Despite the negative reviews, I decided to take a chance and order a Bottega Veneta coat. Surprisingly, the price was significantly lower than competitors. I received my package quickly and in perfect condition. Highly recommended!"”
“My wife purchased a very expensive bag for more the £1000. This was used only twice before the handle broke. Cettire was very slow to respond and then refused any help as they said this was wear and tear and they were not interested. They also said they would no longer reply to my emails. Disgusting customer service and attitude. This is the second time we have had a problem with them.”
