“They are a scam - DON'T order from them. They use DHL and the courrier service pretends to deliver but doesn't saying things like "address is incorrect" or "no one home". We have a video system and no DHL delivery guy came and the address is correct. Then, Cettire will charge you return shipping and taxes without you receiving the order! Their customer service is absolutely TERRIBLE.”
“I wish I could give zero! There is a reason they are cheap! Because they so sneakily steal your money! They do NOT accept ANY returns! BeWARE! They don’t have any address for your to return anything! They don’t have a phone! They don’t answer emails!!!”
“The worst online shopping experience. They received my return more than 30 days ago but did not refund the money without any reason. Horrible service, customer be aware, do not shop Cettire.”
“Hello, the Cettire online store is the biggest scam I have ever encountered. I bought a Burberry hat at the beginning of December 2023. I returned the product on time. In January, I received an e-mail that I returned the product incorrectly (apparently the location was wrong and the wrong product was returned). I didn't have the option to choose the location and if I entered a product that I supposedly returned incorrectly, why did the label print correctly? So far - and today is February 23, 2024 - I have not received a refund. I warn everyone against making purchases on the Cettire website!!!! !!!!!”
“Cettire is dishonest, horrible company. Don’t even bother purchasing anything from them. They only care about themselves not the customer. They ship damaged items then refuse to give a refund. Don’t waste your money and time shopping at Cettire.”
“This is one of the worse company I ever shop with.if you don't mind the headache and bs you can shop with them and wait for 3wks or more to never receive your item then they will finally refund your money. service was a little better last yr now its horrible.return process is even a headache omg.all there information is misleading .ohh and there is no way to communicate by phone only email and they supposedly always have a high volume so even that is a issue🙄🙄🙄”
“ZostaÅ‚am oszukana na kwotÄ™ ponad 1000 Euro!!zÅ‚odzieje!zÅ‚ożyÅ‚am zamówienie za pomocÄ… Giropay. Po czym dostaje maila ze Girpay wstrzymaÅ‚o moje zamowienie !kontaktujÄ™ siÄ™ z Giropay twierdzÄ… że żadnego zamówienia nie wstrzymywanie i też bÄ™dÄ… siÄ™ kontaktować że sklepie! Uwaga na zlodzieji nic nie zamawiajcie! Sprawa zosraje zgÅ‚oszona policji i do sÄ…du! UÅ»YJ TRANSLATORA!”
“Sent me damaged earrings and offerd 5% refund! Customer services takes ages to respond and very unhelpful.
STAY AWAY from CETTIRE. There are far better options out there”
“Do not buy from them! Same problem everyone here is reporting: They’re sending wrong and incomplete deliveries and then deny or delay refunds. Customer service nonexistent. This company is obviously a fraud!”
“Hey, I just wanted to give you a heads up. If you're thinking of buying anything from this website, be cautious. I recently purchased an item that turned out to be fake, and when I tried to return it, they barely refunded me anything. Out of the $300 I spent, they only refunded around $60 to $70, claiming the items were stained. When I asked for evidence or photos, they never provided any. My advice is to stick to authentic stores when making purchases and not fall for the lure of better prices.”
“Dont buy at Cettire, I have placed a order and paid for a zipped sweater. Two days later they inform me that the ordered sweater is not available. they wouldn't offer me a alternative nor give me a proper discount on a replacing item.
Stay away from Cettire”
“They are just a bunch of thieves. Do not order from them! They don’t follow their own return/exchange policy. Not only they’re very nonresponsive, but at the end of the day you don’t even get your money back.”
“I placed an order on November 28. I have not received the product or the money back until now. I sent 5-6 emails and I didn't receive any relevant answer, only apologies and promises.”
“Fraudulent company that shamelessly stole HK$400 from me.
I ordered a scarf from the website but was erroneously sent a beanie instead. When I reached out to Cettire Customer Service to fix the matter, they initially refused to refund me, saying that I requested the refund too late (it had only been 2 weeks). After many attempts to escalate the matter, they finally agreed to the return. However, once I sent the beanie back, Cettire reviewed it and issued me a refund of the purchase price I had paid less two-way shipping fees. They have refused to answer any emails since, nor answer why I should be robbed of the said shipping fees when it was wholly their fault for sending me the wrong item to begin with.”
“Please don't buy anything from this page! Is it possible to give 0 stars? I returned my item in JUNE and have exchanged more than 40 emails with the Cettire customer "care" team. Still have not seen a cent of my money. Every time a new name replying variation over the theme that they have "escalated to their team" or "have not heard back from their team". It has been more than 7 months now and it feels like they are just hoping that I give up. Worst case CETTIRE is a scam - best case they are just illegally withholding my money.”
