The product I received was damaged, so I requested a return. They asked me to send photos and said they would send a return shipping label in a separate email. I sent the photos as instructed, but I never received the return shipping label. I emailed them three times to inquire about the status, but received no reply. The return policy states that returns must be made within 14 days. This led me to believe they were deliberately ignoring me, so after 9 days, I sent an email expressing my deep disappointment with their lack of response. I also stated that if I didn’t receive a response, I would initiate a chargeback and leave negative feedback on various review sites. It was only then that I received a reply. However, the response insinuated that I had damaged the product myself, which was deeply offensive. The damage was on the inside of the product and not immediately visible, so it was likely missed during their inspection. Blaming their oversight on me is extremely disappointing. The reply also claimed that they were dealing with many inquiries and that I was at the end of the queue. Previously, they had responded within a day, but this time it took 9 days, which is highly unusual. Their response stated that Cettire conducts thorough inspections, so damage is unlikely, and that they would provide store credit if I completed the return process by December 27th. Another email mentioned they would send the return shipping label separately. I insisted on a full refund because I had done nothing wrong. However, I have not received another reply, nor have I received the return shipping label. It seems they are intentionally delaying the process to make me miss the return deadline. This experience has been incredibly disappointing. I regularly spend over ¥1,000,000 annually at stores like SSENSE and Farfetch, and I had planned to shop at this store similarly. However, I now feel I can never shop at such a dishonest store again. I urge everyone to be cautious.