“DO NOT BUY FROM THEM if you can.
I purchased multiple items and got the items. However, for something that you pay a lot of money for , you expect to receive a new item. One of the item was without a tag and with lints all over.
So naturally, I reached out on customer service support to get a replacement or a refund. It took me 2 weeks to get a solution, and once the solution was finally given by them, they had the balls to come back and say it was outside of the return days....
I reached out the very week I received my item. They took a long time to help, and now they're expecting me to keep a dirty, used looking item that was couple hundred dollars..
Either way, I RECOMMEND TO STAY FAR AWAY FROM THIS COMPANY!”
“Purchased Jil Sander flats that arrived quickly, but they were not in good condition upon arrival (discoloration and loose stitching). I immediately contacted cettire and sent them back next day. Now, it has been 1.5 months and they are still working on a resolution to refund me which is insane. They received the items 3 days after I posted them, and have been gaslighting me since. DO NOT PURCHASE FROM THEM!!!! I've just sent a dispute claim to my bank because over chasing them.”
“STEER CLEAR OF THESE FRAUDSTERS
I ordered some espadrilles for my partners birthday which was on the 1st of November. They arrived a couple of days before I wrapped them up and I gave them to my partner for his birthday. On opening the box the right hand shoe was torn. I took a photo of it and emailed them immediately as they do not have any other way of contact. The shoe is with its tags and not worn and the way it was torn it could not be done by wearing it. I have emailed them INXS of 40 times and every time I get a response from a different person they keep delaying my refund and today is the 18 of December and I’m still expecting a refund. They keep saying the shoes were not sent out like that but if I have received shoes that are damaged have not been worn have all their tags intact, what is the problem? They are Fraudsters and I am starting to believe that their items are counterfeit and I will report them. If anyone is interested in seeing all the emails I have had with them please email me. Customer Service Zero”
“I've brought a few items from cettire and all items arrived quickly and in excellent quality. I would recommend shopping with them. I don't know why I'm reading such bad reviews re this company. Maybe I've just been lycky”
“After reading all of these bad reviews I was worried about my order, but my lovely shoes have arrived after a few days in a perfect condition. I'm very happy and I decided to leaving this feedback to let everyone know that you can trust this company.”
“I ordered a pair of shoes that were delivered without the branded box the shoes were too big and I wanted to return them they claimed I couldn’t because I don’t have the box which I never received. Will never use them again such poor communication.”
“I ordered 2 items and 1 of the items was missing from the order. I emailed so many times and no one gets back to me. I am going to have to try and make a claim on my credit card. I will never use them again and recommend no one else does. It is too risky. They also took over 2 weeks to ship the order. Avoid!”
“Return is extremely expensive. You pay $28 AND $50 for EACH item in your order. If you have two items in one order, and you want to return both of them, you have to pay ($28+$50)*2!”
“Only order from Cettire if you are absolutely certain you won’t return the item. I purchased some shoes that didn’t fit but can’t return them because I would only be refunded ~50% of what I paid, because Cettire withholds the shipping fee (highest among all luxury retailers but I can live with that), taxes, and on top charges a return fee of about 30$ (what the hell is that??).
Yes, they have some good prices and the items are genuine but it’s just too much of a risk. I will be deleting the app today to avoid temptation.”
“Absolutely awful. Wish i had read the reviews. Absolutely zero customer service - problem? Too bad better call your credit card company. Will never purchase from them again.”
“Unfortunately customer service is so bad that taints an otherwise ok experience.
If you are considering buying from them, you should know that return terms are very punitive, make sure to check them out.
Also they have a tendency of offering increasing discounts in a short time frame, and will not refund you the difference if you bought even a day before the new discount was released. You are better off delaying your purchase as long as possible.”
“Advertised a Golden Goose sweatshirt on a Google search for a men’s sweatshirt but sent a ladies.
They claim I ordered a ladies but see attached pic of the listing and tell me how on earth they can claim it’s listed as a ladies top.
Refused to wave the £20 return charge”
“Bought a Chloe purse from them 2 months ago. The stitches came undone at the front of the purse.I Emailed customer service, they made no effort to help, they told me to find a local repair shop and try to have to have it fixed. I spent $1800 for a purse to use for 2 months. I truly question the authenticity of their products. I have multiple Chloes and never had an issue. Will never buy from them again and I would never recommend them.”
“Horrible customer service. They made no attempt to help and it was obvious they did not care about helping. My first order will be my last. Stay away from CETTIRE.”
“Unless you are shoe size 4,5 US dont bother with this website. They barely have any sizes in stock especially sizes 10. Absolutely NO sizes 10. This is a website where brands cannot sell their left-over merchandise, so they try to sell it here. Waste of time.”
