“Never shopped here but was charged over 3k today! There must have been a credit card leak and they bought it... They are now deleting their IG comments as I post this!”
“Business practices by this company is shady. They have made the return process so complicated that it is nearly impossible to get a refund from them. I purchased a boot which was oversized. I wanted to return or exchange for another size. I was OK with both options. However, they made every excuse possible to deny the return. When you pay, your money is gone.
I also doubt the authenticity of their products. I purchased the same boot from another store which looked better and nicer. Avoid this shop. You can find the same stuff at other shops
that do business honestly.”
“Cettire sent me the wrong size belt. Immediately contacted them with pictures to back up the error. Initiated a return which they claimed shipping and import fees on, despite their error. I protested and they've been waiting for "review" of my return for a month now. Holding both product and my money. Several emails back and forth and more excuses about review. Meanwhile, I'm stuck with the bill. I have initiated a chargeback through my bank as I legitimately believe they are trying to keep both the money and the product. Avoid Cettire at all costs.”
“NEVER buy from Cettire. Upon returning an item to Cettire, they refused to refund the taxes and duties. In my opinion, this borders on theft, as these are not theirs to keep - taxes and duties go to the government, and every online retailer I've purchased from thus far has procedures to refund these upon the return of product. I ultimately filed a dispute with my credit card and was successful.”
“By far the worst customer service I have ever encountered in my life. I purchased a £300 pair of shoes from them, and when I returned them because they didn't fit, they rejected the return saying they were "used". The only place I used them was in my bedroom, to try them on!
If you're thinking of buying from these people don't, or you may get robbed like I did.”
“Never received the product I purchased
I ordered a pair of sunglasses and after one week from when I placed the order I still had not received an email notifying me that the sunglasses had shipped. They eventually responded and said there was a delay but they were looking into it. I didn't hear back for almost another week and so I had to email again. Again they told me they were looking into it. This repeated two more times until I had no choice but to cancel and get a refund. I really wanted the sunglasses so it was disappointing to say the least. There was no explanation provided and if I hadn't followed up I may have never heard from them and never received the sunglasses. I DO NOT RECOMMEND BUYING FROM CETTIRE!”
“I paid 800 usd for a bag. It was still in process for two weeks. I asked for status updates they wouldn’t share. I asked for cancellation, they accepted to send cancelation no request but it’s still a month with no confirmation. This is surely a scam. Their service is horrible. They never reply to your questions - they have email templates they use repeating the same things without really supporting customers. I have no confirmation that my money will be returned. Don’t use them.”
“Absolute scam. They sent me $500 jeans with a broken zipper, I returned them and they sent them back to me because they had a "broken zipper and no tags". I sent them photos of the item with tags and a broken zipper the day they arrived to me. I never took the tags off. I am currently engaging the protection of my credit card company to get my refund for this fraud website.”
“I ordered something for my birthday which is in less than a week and i saved up for my outfit. A day after ordering i get a email that they didn’t approve my order because they think it’s fraud. Nothing about my order gave fraud and they took all my money 0/10 would not recommend”
“The customer service was the absolute worst..they took two days to respond to my request to return. The return window is very very short and it's very difficult to contact them to start the process. They sent no return instructions or slip.. They refused to even allow me to exchange for a different size. They had me waste my time to send photos of the item and write up request to only reiterate their ridiculous policy. It went nowhere and I'm stuck with pants that don't fit,”
“hidden charges for return
claim the return was damaged and then not refunded after the item was shipped and customer paid refund fee and shipping fee!
better use farfetch -never had an issue with them”
“Een paar beschadigde uggs ontvangen van Cettire! Duidelijke foto’s en zelfs video gemaild naar de klantenservice, want een telefoonnummer hebben ze natuurlijk niet. Ik mocht de uggs retour sturen en zou een volledige refund krijgen. Nu houden ze toch 25 euro retourkosten in!! Voor een fout die zij maken!! Niet bestellen bij deze oplichters!!!”
“Do not use this company.
Dress arrived, so screwed up.
When you return, they take weeks to review the item, even though it wasn’t acceptable how it arrived.
They then take off £20.00 for any returns, even though it was sent back to them how it was initially sent.
I would never buy from this company again.”
“Backstreet company selling used items claiming they are new.
I ordered a bag , the bag was fabric and had a line going down the whole bag because one thread was pulled so bad it couldn’t be fixed. I shipped the item on the 21st Oct and they finally refunded me on 10th November, 21 days to refund is appalling. They also charged me a £20 return fee and didn’t even acknowledge the pictures I sent of the damage.
The worst thing about buying from a dodgy company like this is that they will send you a faulty item and charge you a hefty fee of £20 which is deducted from your refund. None of it is your fault, you paid in full for something new, in good condition and instead lose £20 because the staff can’t carry out quality inspections properly. All seems like a scam to me.
Buy at your own risk but I have ordered from her twice and each time the items looked like it was used and cleaned up to sell.”
“Purchased a pair of shoes, tried them on in my room and took three steps. Decided they weren’t for me. Sent the back next day, complete packaging etc. and they told me they had not been returned in the condition they were sent. Refused to offer a refund.”
