“Very bad company I ordered a pair of boots that pies Texas when I receive them. I didn’t even try them on because it was a very small size so we returned them and they didn’t accept the return because they say that there was a cut, at the box of the boots and there was a dirt on the soul they send me the pictures I say that they are right about the cat because I did it while I was unboxing with a razor so it’s a very small cat and above the dirt I refuse it, because I didn’t even try them on so it was the condition that they sent the pair of boots to me. There is no other explanation I had a purchase history to their online shop that show I am a good customer and they didn’t even inform me about that. I found out that they refused my return from DHL , I think they’re horrible. I will never buy from them again because they didn’t even gave me another solution even though I refuse that the dirt was from me. I have pictures that they showed me I will upload them and the cut is from me. yes but the dirt which is very little wasn’t mine the worst company I have ever seen the worst. I’m a good customer at Farfetch. My Theresa yuk Net-a-Porter and no one had ever had problem with me.”
“Absolutely useless. Placed my order close to 2 months ago now and still haven’t recieved my item. I have requested a refund close to 2.5 weeks ago and STILL haven’t received my refund for the product never received nor shipped. Save yourself the time and money!!!”
“Le plus mauvais service à la clientèle que j’ai eu de toute ma vie . N’achetez rien avec CETTIRE ! Première je pense qu’il fraude les gens. J’ai acheté un sac à main Versace et j’ai reçu un portefeuille de valeur moindre. J’ai contacté le service à la clientèle et après plus de 2 semaines d’attentes j’ai reçu une réponse que me demande de retourner le colis. J’ai retourné le colis et après plus de 40 jours j’attends toujours mon remboursement. Après quelques email envoyé à ce sujet à CETTIRE il me disent n’importe quoi pour se débarrasser.”
“I am trying to contact your customer service and no body is responding I want to return my order I have to complete the process before 14 days and no body is helping me”
“Brutal after sales service. Returns policy is the worst I’ve ever heard of - 14 days from delivery compared to 28 for ASOS and 60 for Yoox. Even then they charge a €25 fee. DON’T use them - they’re not even a warehouse - it’s all drop shipping which means they don’t even handle the goods.”
“On 22.01.2024 have ordered BALENCIAGA coat for GBP 2k, paid by the card I already used for shopping with Cettire. The store confirmed the order and charged my bank account.
Few days later they say the order could not be completed as it believed to be fraudulent! The money are charged and not returned back. Will have to request police investigation to return my money.”
“Good luck getting any information from Cettire. I purchased a bag two and a half weeks ago and it is still processing. It has said processing since Jan 7th and it is now Jan 24th. Absolutely non existent customer service. No way to cancel an order or return an order. Also no phone number provided on the website to actually talk to a human being about an issue. Items seem to me authentic as I have ordered with them in the past with no issues but never again will I order from Cettire. One star is being very generous for this review.”
“I placed an order last Jan 15, at first I was hesitant because of the reviews. I give it a try and received my order today. I am very happy with the product, the shoes were exactly as pictured. The shipping was relatively fast considering it came from overseas. I’d definitely purchase again and recommend to my colleagues.”
“I purchased expensive bag and wear it to events 4 times , lost big stone from front installation .Emailed to site customer service, heard back that they not gone help me, go to help yourself . So they sold me faulty item and now refuse to help for replacement . Absolutely useless !”
“This company is HORRIBLE. DO NOT EVER WASTE ANY MINUTE ordering something from them. They are selling high-priced items and can't invest a few dollars in customer support, like getting some guys from the Philippines or India. No responses via email for days, no answers in Instagram DM's, nothing. Worst experience ever.”
“Bought a self-portrait bag here on Cettire. The reviews got me worried the whole time until I've received my package. Received my package in only 4 days, and the item is perfect. Loved my first shopping experience with Cettire.”
“I wish I read the reviews on this page sooner... I am seeing many have had the exact same experience. Impossible to return despite their advertised return policy. Website does not produce return labels and after 2 full weeks of emailing customer service I still have not received a label AND my return period is up now. We have had back and forth emails for 2 weeks! Do not order anything unless you are absolutely sure about it. The worst customer service EVER and clearly non-refundable product and falsely advertised.”
“Made a return for my item 7 days ago but they did not response to my email regarding the status or refund. Still waiting to get their response! Suspected to be scammed.”
“Fraudsters! You send emails to send return labels for items you want to return but they ignore your emails till way after the return window is closed.
This website needs to be investigated! Proper fraudsters!! Avoid cettire”
“This company deliver the item but have a terrible returns policy. Returns must be received back within 14 days (acceptable) but there is nothing in their returns policy that states that this must be initiated within 10 days and initiating after 11 days will result in a refused return. I bought an item as Christmas present, obviously needing to arrive a few days before the 25th, in my case the 19th, leaving just 4 days for the return but I had no idea it had to be initiated within 10 days as there is nothing that states this. Return refused.”
“Been trying to return a bag worth over £1000 but no response on how to return or get return labels.order(3158047) I have been to my venture account and it won’t allow you return.
I have emailed customer service so many times but no response.
Avoid cettire!!!!”
