“Returned a pair of Polo Ralph Lauren pants that I mistakenly thought were women's because they were displayed among women's pants with no model displayed. From a $179.61 purchase, Cettire kept $53.00. Refund of $126.61. Lesson learned. Never again.”
“BEWARE OF THIS ONLINE SHOPPING SITE!
They charge a refund fee when items are returned and do not refund taxes, duties or shipping charges.
There are many other online fashion websites that do refund all the above.
As well, there is no way to reach a person by phone for customer service.
Poor quality website. Photos do not show garments on models, like most other sites.”
“Everything went wrong. I have bought before and it didn't go as bad but lastly I bought a bag and soon as i received it, the same day asked for a refund. They sent me the label and I returned it the next day. I am here waiting for my partial refund, at least some money, only to receive a notification from Fedex that i am receiving a package from Cettire and lo and behold is from the same address where the bag came from. I literally opened the box and closed it and returned. If they tell me it was damaged, this will be the biggest lie. I asked for a return label the same day I received it. Why the heck am i receiving the bag again? Of course, sent an email, but probably the stupid bag will arrive here all way from Italy before I receive a response. I feel disgusted. Not even sure what I can do.”
“Due to my mistake I selected wrong item and was confused as there was no belt width size mentioned so I returned same day.
After chasing for 1 month I got partial refund. They deducted shipping and customs charges even though I bought other items from them.
Such a useless website where there is no client support.
I warn all new shoppers to be careful as this website does not give full product information and blame the customer for wrong choice.
They do not believe in repeat customers. They should be out of this business if they continue to behave and cheat people like us.
Sorry to give 1 star rating and we have no other choice. Disappointed ☹️ unprofessional 👎”
“Bad service. I bought a pair of running shoes, I wore them once and they started falling apart. Cettire said well we can't do anything about it. Really??? They were not 50$ but 500$. I wouldn't recommend this site to anyone.”
“Do NOT order from them!!! They are scammers!!!
I brought a designer belt and returned it. They told me they never received it and after writing back and forth for several months they informed me that I would not be getting a refund! I am owed over $500+ and they have made no attempt to refund me.
I am now reading that this has been done to several people… It’s worse than scamming- IT IS STEALING! Please spread the word so that businesses like this can be shut down!!!”
“I ordered a pair of Jimmy Choo shoes in a 38 but they were a little small so I ordered the 38.5 and returned the 38. Since reading the reviews, I was worried about whether they would accept the earlier return. I emailed them and they said they’re working on it. I now got a notice from DHL that they are shipping me something and I haven’t ordered anything else so I can only assume it’s the 38 shoes that they are returning to me. I’ve tried to return the 38 1/2 since I don’t want two pairs of the same shoes and the Cettire site won’t let me process the return. Only buy something from this site if you have no intention of returning anything.”
“Nog nooit zo’n slechte ervaring gehad als bij Cettire. Voor de vakantie bestelde ik een Burberry badpak voor mijn dochter. Op het moment van de levering opende ik het pakket, tot mijn verbazing was deze leeg. Na 3 weken contact met de klantenservice die enkel per e-mail bereikbaar is, is mij gezegd dat ze niets voor mij kunnen betekenen wat betekent dat ik voor een leeg pakket het bedrag moet betalen, voor de bestelling die ik nooit heb mogen ontvangen. Na mijn ongenoegen te hebben geuit hebben ze aangegeven dat ze niets voor me kunnen betekenen en niet meer oo mijn e-mails zullen reageren. Belachelijk en absoluut niet klantvriendelijk ik zal hier nooit meer iets bestellen”
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“DO NOT BUY from Cettire, they sent me the know item twice and I'm am still waiting on my refund - there is no customer service, can't speak to anyone.”
“I am utterly confused as to how I had a great experience with them and also looking at all the horrible reviews ?
I ordered 3 items total because I wanted to check how it would go and they were not expensive so even if they ripped me off i wouldve gotten over it.
Items arrived in 3 different deliveries which is the only reason i give 4 stars. They were packed and in great condition with labels and all???
I am confused why there are so many bad reviews i had a good experience.”
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“Let me tell you my experience before you purchase anything on this webpage. I have placed an order on this site in January 2024. The item hasn't arrived. When I requested tracking information it showed wrong delivery address with the status - delivered. When I kept asking to provide detailed tracking information they were directing me to DHL for more information, when DHL refused to share any information and directed me to the seller. Since then I have been trying to get any tracking information or refund and there was no response from them. once a month they were asking me same - to contact DHL and the item is already delivered. Later they said that because time passed they weren't obliged to solve my problem. After insisting, just to get rid of me they provided different paper "issued by DHL", where the delivery address was correct this time (when couple of days earlier they said the DHL can't provide any information). On new paper everything was the same: delivery date, time only this time the delivery address was "corrected" that seemed fake to me. Just know, they are irresponsible sellers, they are selling luxury brands with the worst customer service experience. I feel like I am scammed and advise you to be careful with them. They might never send the item, never respond and provide any correct information and never refund money.”
“Never, never deal with this disgusting store! I will say right away, if you paid by credit card or PayPal, you can do a chargeback! I bought Mason Margiela ballet flats there, received them quickly, tried them on at home and changed my mind about the color! I saw that I had already received them with slightly dirty soles, but even if I had left them, it would not have been a problem, since they could have been tried on before me. Therefore, unfortunately, I indicated the real reason on the return label (that I changed my mind), but I should have indicated that you sent them to me damaged! They were taken by a DHL courier, they were quickly returned, but then the interesting part began, they processed the return for a long time, but then I received a letter that I was waiting for a parcel from them, but I did not order anything! I write to them and they tell me that I allegedly returned damaged goods to them! Although this is not true, I tried them on only once in the apartment! This is manipulation so as not to return your money! Absolutely unprofessional approach! They themselves put things up for sale with defects, and then say that it is your fault and they will not accept the goods back! I will never buy anything there, even if it is significantly cheaper”
“cettire is horrible, they crand as easy returs but then dont refund you because they charge $25 for each item as processing fee then they charge $50 restocking fee for each item. stay away”
“This company is the biggest scam. I bought a product from them that was described as white. When I received it, it was pale yellow so I returned. They received the return and “refunded”it, except that I never received the refund. I had to contact them multiple times. Three weeks later I decided to file a dispute. To my complete shock, they sent the item back to me stating that I had returned it damaged. I didn’t even try on the item because it was not the color I had ordered. I’ll NEVER buy from this company again and I am not surprised to see they have terrible reviews.”
“Please do not buy from this company. First they only provide a 20 euro express delivery option. When returning an item you need to pay an additional 30 euro’s as a return fee. For this amount you also have to print your own label. So now I spent 50 euro’s and am left empty handed.”
“Do not buy from this website!! They are a fraud and scammed me!! I ordered a Zimmermann short in black size 0 and got a different size short and it was worn. It was also send on a different hanger (from the brand Pinko) and a plastic wrap without the usual product sticker on it. I send it back and send them an email asking if they lend out clothes for shoots or perhaps this was a return from a different costumer. They said that they would investigate and let me know. After having to send several emails to inquire, they still did not get back to me!! Suddenly I received an email from DHL that a delivery from Cettire was coming my way. I contacted them again and they told me that the item was dirty and worn and therefore was send back to me. Even worse, they included a picture of a completely different item in a different color (it was beige)!! Please do not buy from this website, they are a fraud and scammed me for almost $400!!! Also you can only contact them by email, they do not have a costumer service you can call. They are not legitimate!! Also they have removed all negative comments and complaints on instagram!”
