“Purchasing from Cettire is a gamble. I've had okay experiences but I was finally scammed. They sent me an already damaged product and when I returned the item, they held me responsible. Painful lesson learned. I will no longer purchase from them. Absolutely egregious. I will attempt to dispute the fraudulent charge with my bank but there’s not guarantee I will recoup my money. Only purchase from this company if you’re okay with potentially losing money.”
“Had to give one star cause there is no option for 0 stars. Please DO NOT buy from them.
Ordered a pair of shoes, they arrived and feel cheap so pretty sure they are not authentic.
I put them on for less than five minutes in my flat and sent them back.
I then got them shipped back because the sole is damaged? They sent me the attached and sorry but where is the damage? These have clearly not been worn.
What a fraud”
“I ordered an outfit from Cettire. When I received it, it had 3 holes in it. I returned it immediately. Instead of refunding me, they returned the item back to me. RUN!!!! Do not order from them. Frauds!!!”
“I ordered PINK HEELS and they sent me men’s trainers in a size 11. Absolutely heartbroken, my birthday is ruined. How do you make a huge mistake like that?”
“Appalling after care terrible customer service.
As you can see from the email received in response to me informing them an item was faulty; they didn’t even ask for images, an explanation or a background. Utterly terrible customer service.”
“Cettire used to be good in the past, but since they changed their refund policy, I think it's a rip-off.
I don't think it's fair that when you request a refund, it's on the base price and they don't refund what you paid in taxes. After all, I paid a tax to the government for something I don't have, and Cettire keeps this tax.
In ALL the stores I have purchased from, if I return something, the tax paid is also refunded.
This is completely unfair and illegal.”
“ABYSMAL COMPANY TO DEAL WITH. NEVER AGAIN WILL I BUY ANYTHING. THEY SENT THE WRONG SIZE RING, THEN SAID AN 'ATELIER' WOULD TAKE A WEEK TO INSPECT IT. TWO WEEKS LATER NOTHING. THEIR MISTAKE AND YET I AM OUT OF POCKET AND NEED THE RING FOR MY WEDDING. DISGUSTING COMPANY DO NOT BUY FROM THEM.”
“Bought a bag and it never arrived! Emailed customer service 4 times over 10 days before finally getting an answer that they are "looking into it". It's been 3 weeks now and still no shipping confirmation! AVOID AT ALL COSTS.”
“I purchased through them THREE times. Each time they allowed my money to go through and claimed they had none of the items in stock. It took over a week to be issued a refund, despite their inventory still being listed as updated on the site. It’s bait and switch so they can offer you “110% back” in lieu of a refund.”
“It's been lpast 7 business days for a return refund I tried customer service keep repeating the same quality control. I noticed the item was out of stock in the size I ordered. Time has past and it's back in shock clearly you guys have received it why is it still in quality control? I will never buy from this company again”
“Cettire is as my kids would say very sketchy! I will never buy from them again. Still waiting on an item that I ordered four weeks ago but returned another item and they are charging me $75 extra return fee because the order was over $800 but I never even received the other half of my order to make it over $800. DO NOT BUY FROM THEM! Customer service just went around in circles. Still haven’t received the other item I am going to dispute the charges on my charge card! YOOX is a much better buying experience.”
“I ordered a MaxMara weekend dress from Cettire; when I tried it it was too tight, so I returned it and ordered one size larger from Cettire. The whole process, from ordering to receiving and order by Fedex, to also processing and picking up my return was miraculously easy and fast! I am now waiting for Cettire to process the refund and return the money of my first order to my Visa, hopefully that will also be done in a timely manner, 10 days after they receive the returned item. I will update my review at that taime! Until than, thanks again Cettrire's Customer Service team!”
“I lost more than $29,000 USD from company, and they blocked my trading account by themselves, asking for another amount to unlock my trading account, I took a legal action against them to recover my money back through the help I got from a recovery expert on lost funds recovery, I contacted Mail; juliana_phil_232 (@)_ gmail_com) and she was able to help me recover my money back. If you're already a victim of their trading scam, feel free to contact Mrs juliana phil to help you recover your funds back. You'll be careful out there.you can also contact her Whatsapp; (+1---76--2)--3 -8 -1--9 -6--0 -3”
“Do not buy - items are not as described and getting a refund? Good luck - hand bag came without authentication card (I do think it is real however it doesn’t have the proof) poor customer service- no one will reply to you and they take months and months to get a refund (if at all) totally unacceptable and totally stressful- savings seem great but it’s not worth the hassle, the stress and the aggregation!”
“Bought some Jimmy Choo shoes that arrived damaged. Tried to contact Cettire for a replacement shoe, customer service has been awful. Taking weeks to reply and have now just said I can return them for them to review & they will consider store credit despite me contacting them with photos the day that I received the shoes! No apology, no offer to repair or replace & we are now 2 months down the line.
Dreadful company! Avoid at all costs!!!!”
