To begin with, I ordered two items from Cettire. I was unaware both items would be shipped separately. My first item arrived, although it was delivered to the wrong address and could not be recovered by the delivery company; DHL Express. When I contacted Cettire to inform them of this issue, they instantly placed the blame on DHL Express. They did not want to take accountability on behalf of the shipping company that they used to ship my item. With that said, I decided to cancel the second item that was still processing and had not been shipped. Unfortunately, due to their cancellation policy, I was charged a fee of US$25 because the item was not canceled within 24 hours of me purchasing. The company would not make an exception due to the fact that the initial package was stolen. Cettire has done a horrible job with cooperating with me regarding this matter. This was an unpleasant first shopping experience with this company and will also be my last.