I ordered a bag and received a much smaller size than aticipated. I returned the bag one day after it was delivered and it shows in my account with cettire that it was returned on the 20th of June. It was supposed to be refunded as a store credit so i could easily get something else but I have been expecting my refund and keep getting the same email that refunds are between 7-10 days and once they receive confirmation of completion, they will proceed with the refund accordingly. I am just amazed at how this can be happening. This is so sad that they will put genuine customers through hell.