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Vasiliki O
Zero Stars, probably fraud, DONT BUY! in my first order they got me suspiciously low quality designer stuff, in second order they pretended that they never got the payment so they should cancel the order and I still wait for my 2,400 euros! Below more detailed Warning, don’t buy! This website is probably fraud. I’m shopping for many years through websites like farfetch, Mytheresa etc, and I always had very good experience so when decided to do so by cetirre I was supe ignorant of what would happen… So I first bought two designer’s trousers. When I received the products I saw extremely poor quality. However, since they were heavy discounted I thought maybe it was a very old season and that material was just fashionably different etc and honestly did not pay attention. I just returned, paid the 25 euros fee (for each of them ….) and after loooong time got reimbursed minus the 50 euros… Some months later, I spotted some designers bags in sale. Once again I didn’t get suspicious that no other website had a discount on these (I regret my ignorance now…). So I paid some thousands and waited for my products. 2 days later after I got notified by the e-Bank that transaction gone through, I got an email from CETIRRE saying that there are insufficient funds in my bank account and so my order should be voided. Of course in today’s digital world it took me only 2 min to check my back account and see that my payment was normally taken and it was pending approval from the merchant. Of course in this case the funds were taken out of my account. To be sure, I also called my bank (an international known bank) and they confirmed again that transaction was successfully completed and it seemed that the supplier just had to pull in the money. Also they told me that as the transaction has normally gone through, I could not cancel and get my money back, unless the merchant returns to me. So, I contacted CETTIRE , showed them my bank statement and hoped it was just a misunderstanding. What I got, was a very unresponsive behaviour and almost “automatic”emails keep saying the same fake story: that transaction is problematic and purchase was cancelled and I need to repurchase. It’s now 7 days after our emails and I still have not the money in my bank account. A last hint, just after they told me that order is cancelled, the items I bought got back to increased price…. You can draw your own conclusions.
1 year ago
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Cettire has a 1.5 average rating from 1,411 reviews