Terrible. My purchase was never delivered to the shipper. I ordered the items 8/8/23. on 8/18/23 they still have not given my order to the shipper. All attempts at contacting customer service with emails have resulted in them telling me they cannot issue a refund rather than trying to find out why the shipment has not been given to the shipper. I need these items for an event in 2 weeks. I left plenty of time for them to ship me the items (It has been 10 days) and the shipper still has not received the items from the store to ship to No one at Cettire is trying to locate the shipment and get it to me. They are just telling me I can return the shipment once it gets to me! What if the shipment does not get to me because it has been lost for 10 days till Now?! Date of experience: 8/August 2023