I had the unfortunate experience of dealing with Cettire recently, and I cannot express my disappointment strongly enough. Not only did I receive a faulty product, but Cettire also displayed a complete disregard for consumer rights by refusing to refund or return the item as mandated by the Consumer Rights Act. First and foremost, the product I received was faulty. It was evident that Cettire's quality control process is severely lacking. The crystals fell off after a single wear – a .4 mile round trip to a café and back. It was clear that I had received a subpar product, which is unacceptable when considering the premium prices they charge for their merchandise. However, my ordeal with Cettire didn't end with a subpar purchase. When I contacted their customer service to request a return or refund under the Consumer Rights Act, I was met with resistance and outright refusal. I was told this was ‘wear and tear’! The Consumer Rights Act is designed to protect consumers from exactly this kind of situation, where a faulty product is delivered. Cettire's refusal to comply with the law is both illegal and unethical. In reading reviews across the internet, this appears to be their standard business practice. I thought these poor reviews were an exaggeration. They are not. Without so much as a photograph to document the problem, Cettire insisted that the issue was not their responsibility and tried to blame me for the problems with their product. This blatant disregard for consumer rights is nothing short of shocking and leaves a sour taste in my mouth. To anyone considering making a purchase from Cettire, I strongly advise against it. Their unethical business practices, including selling faulty products and illegally refusing returns or refunds under the Consumer Rights Act, demonstrate a complete lack of integrity and commitment to customer satisfaction. Save yourself the headache and financial loss by avoiding Cettire at all costs. There are plenty of reputable retailers out there who will treat their customers - and the law! - with the respect and fairness they deserve.