It took 7 days to dispatch my order. It arrived damaged due to inadequate packaging. Goods confirmed returned by Cettire & still waiting for a refund almost 2 weeks later. Painfully slow, unsympathetic and inept customer service. They repeatedly insisted that I sign a statement falsely declaring non-receipt of goods in order for them to open a claim with their shipping courier. A manager eventually contacted me stating that both Cettire and DHL deny any responsibility for the damage incurred and that $118 worth of ‘return fees’ will be deducted from my refund. This is not the first time I have encountered an issue buying with Cettire but it will certainly be the last. Don’t be fooled by the prices. They cut corners with insufficient/poorly trained staff and have hefty return fees hidden away in their terms & conditions. Take heed of my experience, as well as the litany of other dissatisfied customer reviews on here and go elsewhere for these products. Not only will you have your order faster and with better packaging but you will not be left pulling your hair out with a difficult and drawn-out process to get your money back if any issues arise