Thad an extremely disappointing experience with Cettire. I placed an order, only to be told later that one of the items I purchased was actually out of stock. Because of their mistake, I had to place a second order - which they then charged me an extra €20 in shipping for. I reached out to their customer service expecting a fair resolution, but instead of taking responsibility, they hid behind their policies and refused to refund or even offer store credit for the unnecessary shipping fee. I was forced to pay extra for their stock management failure, and they refused to make it right. This is not how a reputable company treats its customers. Mistakes happen, but refusing to correct them shows a complete lack of accountability and basic customer service. I will not be ordering from them again, and I strongly advise others to think twice before purchasing.