They sent me a USED, WRONG item, WITHOUT ORIGINAL BOX (ordered 7.5cm shoes, they sent 9cm in 12cm box), and they refuse the refund because they received used shoes back... yeah, obviously you received USED SHOES because that's what you had sent. Fortunately, I took pictures with timestamp to prove that these shoes had been used before they arrived at my doors. To everyone in that situation: record when you open the parcel from them, take pictures with timestamps, REQUEST CHARGEBACK IMMEDIATELY with your bank, and don't agree for any fees for refund if the fault is theirs. Alternatively, never buy from them in the first place.