I ordered a product on 8/1 from Cettire Limited then received a counterfeit product on 8/8. I immediately initiated a return on 8/8. The product was sent back on 8/11 and received 8/13. Tracking number is 8834 52993671. I was originally given a processing time of 5-10 days following my return being received, then responded to Cettire because I had received no update by. the 10th, they then changed their quoted processing time to 7 business days. I then followed up again after 10 business days and they said my was still being reviewed. It is now 8/31 (12 business days and 18 total days) following my return being received by Cettire and I have still received no update. Not only has Cettire failed to meet their own provided timelines but they have also provided no detail as to why my refund has not been processed. This business transaction is a scam for a nearly $400 order.