Booked a cruise with Iglu that was cancelled by Princess due to Covid. Our kids were not double vaccinated so could not board. Been waiting 6 weeks for a refund of £740. Iglu told us we would have to wait up to 12 weeks for our money back, although we know that the cruise company have already refunded Iglu. We have booked 5 cruises with Iglu, would never use this company again, they have no respect for their clients and I seriously doubt we will see our money again. Very underhand and suspicious.
3 years ago
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