IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,908 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

Write Your review

Tell us how IgluCruise made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you Sophia recover Email: sophiamaddison270–@gmail.com”

Helpful Report

Posted 5 days ago

“Bonny and Gill were both extremely helpful and extremely efficient. Our whole experience with IgluCruise has been first class”

Helpful Report

Posted 2 weeks ago

“Spoke to Jill about upgrading package, all sorted most helpful.”

Helpful Report

Posted 3 weeks ago

“Spoke to Jill to request change of passenger, and the reason why, Gill was very understanding and communicated with Princess, which they both resolved very quickly..lm looking forward to sharing the news with my auntie next week. Gill thank you for your compassion and understanding. X”

Helpful Report

Posted 3 weeks ago

“thank Sophia Email: sophiamaddison270–@gmail.com”

Helpful Report

Posted 3 weeks ago

“Quoted and paid deposit for a cruise (total £3,044 at time of booking). 8 days later they re-issued the booking confirmation via email for £4,090. No phone call, no communication apart from the email. Despite several calls and emails, no response to reasons why the price has gone up by over 30%. Requested price to be honoured or deposit refunded. No response. DO NOT TRUST IGLU.”

Helpful Report

Posted 1 month ago

“Big shout out to Jill she sorted an ongoing query with p and o for us which has lasted over 3 weeks, spoke to Jill got the problem resolved within the hour.”

Helpful Report

Posted 1 month ago

“Waited seven weeks to get a return phone call, having contacted company seven times asking for our original agent to return the promised phone call. Only after fortunately speaking to Stevie on my seventh attempt, who was excellent, did this happen. Terrible customer service otherwise!”

Helpful Report

Posted 2 months ago

“After having a problem with moving my cruise, customer service have contacted me and sorted the problem to my satisfaction”

Helpful Report

Posted 3 months ago

We truly appreciate you updating your review. Please know that your feedback is incredibly important and helps us improve. Kind regards Customer Experience Team

Posted 3 months ago

“You never know how good a company is until there is a problem which I found out today. Needed to move my cruise, they would not give the price offered on the website that is only for new customers, that is discrimination so would be charged more and also an admin charge too. Would definitely not recommend and will be finding a new agent for future who may value a customer more”

Helpful Report

Posted 4 months ago

“Jill sorted my queries out very quickly, thank you.”

Helpful Report

Posted 6 months ago

“Jill was very helpful and resolved all my queries in full. Great job Jill 👌”

Helpful Report

Posted 6 months ago

“Jill was very helpful”

Helpful Report

Posted 6 months ago

“The consistent message from all the reviews is great when selling the product but customer service is appalling and currently in the middle of hotel and cruise in Australia I can only concur. The hotel is great if you are content to break a leg in the unsafe shower which has no mat, no safety rail and a smooth floor. Trying to get them to move us to a different hotel at the end of the cruise means talking to a robot in the middle of the night and when you do get through one gets skinned on the price. We have used them a lot over the years but never again”

Helpful Report

Posted 7 months ago

“Jill was as helpful as can be, doing their best help in regards to my situation.”

Helpful Report

Posted 7 months ago

““I strongly suspect Sophia Maddison and her team are involved in fraudulent activities. Once they have your money, they start demanding huge sums to allow you to withdraw your funds. They are currently holding $120,000 of my money and are demanding over $40,000 for me to access it. Everything about them seems fake, and I want to warn others to stay away. Thankfully, Olive stepped in and helped me recover everything. If you’re in a similar situation, reach out to Olive and file a complaint immediately. Email: sophiamaddison270……@ gmail.com”

Helpful Report

Posted 7 months ago

“Simplicity of booking online, quick response to queeries”

Helpful Report

Posted 7 months ago

“Very quick and efficient chat service - Jill was the rep that responded quickly to my issue - thank you”

Helpful Report

Posted 7 months ago

“I cannot thank Benito Gabriel enough for helping me recover my investment worth about €125650 from a scam broker. I was devastated after realizing I had been scammed and thought I would never see my money again. Benito professionalism, knowledge, and dedication were truly remarkable Contact this agent via 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 7 months ago

“Problem solved quickly. Thank you 😊”

Helpful Report

Posted 7 months ago

IgluCruise is rated 4.8 based on 2,908 reviews