IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,908 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

Write Your review

Tell us how IgluCruise made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited seven weeks to get a return phone call, having contacted company seven times asking for our original agent to return the promised phone call. Only after fortunately speaking to Stevie on my seventh attempt, who was excellent, did this happen. Terrible customer service otherwise!”

Helpful Report

Posted 3 months ago

“I cannot thank Benito Gabriel enough for helping me recover my investment worth about €125650 from a scam broker. I was devastated after realizing I had been scammed and thought I would never see my money again. Benito professionalism, knowledge, and dedication were truly remarkable Contact this agent via 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 7 months ago

“Really good customer service when phoning them to make a booking - in particular Seb was a star However it goes downhill once you’ve paid in full for your cruises. Ugly do NOT pass on the payment to the cruise line promptly (an average of 8 weeks later) and so when you go to book reservations on your cruise , you can’t until Iglu pass on the payment, thereby losing out on making the reservations you wabt”

Helpful Report

Posted 1 year ago

“Good at the initial booking stage but useless with problems and takes hours to get through to with lack of follow ups”

Helpful Report

Posted 1 year ago

“We had asked for a refund and promised an answer within a week and are still waiting. We rang and waited 45 minutes for someone called Richard to tell us that his colleague who was sick was dealing with our issue and he made no attempt to help himself or reassure us that the issue would be dealt with, he was so negative and left us feeling very demoralised- I would not book through Iglu ever again because of their poor customer care”

Helpful Report

Posted 1 year ago

“It’s almost impossible to talk to a human being to easily sort out any questions about your booking. They rely on an anti customer system and this can delay sorting out what would have been a simple problem but because of this, it’s become more difficult to resolve.”

Helpful Report

Posted 1 year ago

“problem contacting iglu by phone,,, no problem when booking a new cruise but dificult contacting with a query,”

Helpful Report

Posted 1 year ago

“Wouldn't use them again after the way they treated us when booking our last cruise...”

Helpful Report

Posted 1 year ago

“I was pleased that when I had a problem with a transfer you dealt with it even though you were not very prompt and I sent about 3 emails about it! However since returning having booked a further cruise I asked if you would be able to source flights for us next time and I haven't heard a thing from you since! All in all it would appear you are not that bothered and I will find another source for our flights in 2026!”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry for any frustrations caused by the lack of flight assistance. Please be advised that flights are only available within 12 months of departure. Therefore there are no currently available flights that we can assist with for your 2026 holiday. Your request has been passed to our Out of Date Range team and when flights become available closer to departure, we can look at arranging suitable options for you. regards Iglu

Posted 1 year ago

“you are very helpful booking great service, but after care service is poor to none existent , but then again once most venues have got your money its the same ,its seems its all about the sale. after sales needs major improving please.. ps some of us really do need to talk via phone and that service is very poor average wait time 3/4 to an 1hr wait . live chat ok if your 16, if your 80 with 1 finger night mare. regards John”

Helpful Report

Posted 1 year ago

“Your new telephone systems are almost impenetrable. If you don't already have a contact name and extension number you are at the mercy of incompetent people who don't call back - if you do manage to get get through in the first place”

Helpful Report

Posted 1 year ago

IgluCruise is rated 4.8 based on 2,908 reviews