We had asked for a refund and promised an answer within a week and are still waiting. We rang and waited 45 minutes for someone called Richard to tell us that his colleague who was sick was dealing with our issue and he made no attempt to help himself or reassure us that the issue would be dealt with, he was so negative and left us feeling very demoralised- I would not book through Iglu ever again because of their poor customer care
1 year ago
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