IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,908 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Jill about upgrading package, all sorted most helpful.”

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Posted 3 weeks ago

“Spoke to Jill to request change of passenger, and the reason why, Gill was very understanding and communicated with Princess, which they both resolved very quickly..lm looking forward to sharing the news with my auntie next week. Gill thank you for your compassion and understanding. X”

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Posted 3 weeks ago

“Luke was great! Very knowledgeable when it comes to cruises, which helped considerably as a 1st time cruiser myself. 1st cruise booked for 2026! I hope it turns out to be what I'd hoped for, and more...”

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Posted 10 months ago

“Big shout out to Jill she sorted an ongoing query with p and o for us which has lasted over 3 weeks, spoke to Jill got the problem resolved within the hour.”

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Posted 1 month ago

“Beth communicated really well, very helpful. Would definitely book with iglu again.”

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Posted 11 months ago

“After having a problem with moving my cruise, customer service have contacted me and sorted the problem to my satisfaction”

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Posted 3 months ago

We truly appreciate you updating your review. Please know that your feedback is incredibly important and helps us improve. Kind regards Customer Experience Team

Posted 3 months ago

“Very helpful happy person and excellent at sorting my cruise”

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Posted 11 months ago

“The agent was very helpful and knowledgeable. Booking was straight forward and easy, agent put me at ease knowing she was very professional.”

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Posted 10 months ago

“This is the second time we are booking with Igu Cruise and we chose them as we found the staff very efficient and helpful giving advice where necessary. Our arrangements have been spot on with no hiccups compared to other agents.”

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Posted 11 months ago

“Jill sorted my queries out very quickly, thank you.”

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Posted 6 months ago

“Mark listened to what we were looking for in a Cruise. He helped us decide between two Cruise lines which we weren't too sure about. He explained everything clearly over the phone and answered all questions put too him.”

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Posted 11 months ago

“Jill was very helpful and resolved all my queries in full. Great job Jill 👌”

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Posted 6 months ago

“Jill was very helpful”

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Posted 7 months ago

“Jill was as helpful as can be, doing their best help in regards to my situation.”

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Posted 7 months ago

“Simplicity of booking online, quick response to queeries”

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Posted 7 months ago

“Very quick and efficient chat service - Jill was the rep that responded quickly to my issue - thank you”

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Posted 7 months ago

“Daisy was amazing sorted everything we needed”

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Posted 11 months ago

“Problem solved quickly. Thank you 😊”

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Posted 7 months ago

“I've used IGLU several times with no problems at all.”

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Posted 7 months ago

“Iglu cruises are a great company, very helpful people and very knowledgeable. Every cruise we book through iglu”

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Posted 7 months ago

IgluCruise is rated 4.8 based on 2,908 reviews