IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,909 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to book”

Helpful Report

Posted 10 months ago

“Pity had to wait 45 mins after programmed call back”

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Posted 10 months ago

“Kevin was great and explained everything excellently. He was very knowledgeable about the process and even the cruise/area we were going on. He made us feel at ease about the booking process and couldn’t thank him more”

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Posted 10 months ago

“Will adjust any mistakes made when booking online very quickly. All ways very reasonable price”

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Posted 10 months ago

“Over all a great service did everything and more for me to have a great holiday”

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Posted 10 months ago

“Janet was very patient with my different questions. She finally pulled everything together for me.”

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Posted 9 months ago

“Cate was wonderful from start to finish This is our first cruise holiday, so a little nervous but didn’t need to be!! Thanks Cate”

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Posted 10 months ago

“Quick response with confirmation”

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Posted 10 months ago

“Jamie did a great job handling our quote request and immediately emailed us the summary. The offer was not only within budget, but better than a couple of Iglu’s competitors. We called him back and got all our questions answered - the cruise was booked within minutes.”

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Posted 10 months ago

“Masdie was fantastic. She added 3 more travellers and a additional room to my exiating booking with ease. Also went out if her way to get a better price.”

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Posted 10 months ago

“Having seen Iglu offers via The Sun I decided to get a quote online. Deborah phoned me very quick to check my requirements. I then checked with my family whom we are travelling with and wanted a different category I contacted Deborah the next day and she managed to book exactly what we required. Thank you Deborah.”

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Posted 10 months ago

“We've not yet been on our trip, that's next year. However if it's anything like the booking process it will be fabulous! I entered minimal details into website; quickly got a call-back from Antony; explained we were wanting to extend our trip by a couple of nights...and approx 15 minutes later we had return flights, a night prior to the cruise, two on its return, all transfers - with a free balcony upgrade upgrade booked. All the confirmations and documentation came through as promised with no issues. Thanks Antony for a seamless booking process, your friendly yet confident demeanour is a real asset to Iglu and has left us feeling super-excited for our holiday.”

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Posted 9 months ago

“Our Personal Cruise Specialist Sarah was so helpful and informative! We can highly recommend Iglu Cruise to make your cruise dreams come true!”

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Posted 10 months ago

“Both customer advisors I spoke to were very polite, knowledgeable and extremely helpful.”

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Posted 9 months ago

“Have used Iglu before. Good deals, easy to.navigate the website.”

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Posted 10 months ago

“Good service & advice from the team,regarding our cruise enquiry, along with a good price we decided to book the cruise with Iglu.”

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Posted 10 months ago

“Very knowledgeable and helpful”

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Posted 10 months ago

“It was all booked quickly and professionally”

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Posted 10 months ago

“The manner which Barbara carried out the transfer of our existing cruise booking to another booking at a later date.”

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Posted 9 months ago

“Although not listed as available on the website they were able to find me the cruises I wanted at a good price. It took quite a while to complete the paperwork as these were back to back cruises and not available to book as a single cruise.”

Helpful Report

Posted 10 months ago

IgluCruise is rated 4.8 based on 2,909 reviews