Impossible to contact. Waited 40 minutes to find out our flight details at the correct extension but gave up. Rang the extension to book another cruise as I know they answer that one! Got through after 10 minutes and explained what I wanted and then put on hold for another 15 minutes before I gave up. That have my details but obviously no one bothered to contact me. I have also sent emails but the answer back says they have 28 days to respond!99 I’m only using them as this cruise was booked before the pandemic and would never use them in the future. A disgrace of a company.