As a loyal and returning customer, I recently booked and paid in full for a cruise holiday through Iglu and was extremely disappointed with the service I received. I had paid for direct flights, but just 4 hours after making the payment I was informed that the flights were not available. This meant that I would either lose a day off the itinerary or pay an additional near £300 to cover an extra night at the hotel. Regrettably, the company refused to cover the cost of the extra night as a gesture of goodwill, despite being an error on their part. I was left with no other option than to cancel the holiday. The refund process is also taking 5 working days, causing further inconvenience. I would not recommend Iglu to others, and will not be using their services again in the future. No star if available.