We had a problem with a pre-booked transfer (not a private vehicle when that was what we had been promised). We phoned Iglu when we returned and they offered us a goodwill voucher for £100. We applied it to our next booking, which we unfortunately had to cancel and they were happy to transfer the £100 to another cruise that had also been booked with them. No problems getting through and understandably a short wait while the agent checked if that were possible. Very happy and we have booked and taken several cruise packages through Iglu with another package booked for later this year.