Never book with Iglu cruises. On the website they quote a price for balcony but when they talk to you, they say maybe or u might get clear review. They twist their wording. After a few weeks the cruises liner sends a letter saying you have obstructed view and pay more for clear view. Donna, the complaints manager is not a very polite person to talk to. Although we booked with Iglu I have been told I have to pay for their cancellation charges and as well as for the cruise liner. Although never booked with the cruise liner. It seems they have found a good way to take all your deposit. We have previously booked cruises with Iglu and recommended to friends, but never again will I make a mistake to book with Iglu. Even after informing the complaints manager of my husband's health and mine, her tone was very abrupt.