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Dave Y
We booked a 4 week cruise around Asia sailing from Singapore. We went on the Holland America. It was a disaster from the start as yet again. We were advised the ports of call had been cancelled due to they claimed visa restrictions (India). One of the main reasons was to visit that area. We were dumped in disused ports often accessed by tender. On one occasion we were left for over 3hrs by the dock gates waiting for transport to the nearest town 1hr away. Transport never arrived. This was just a small example of the way genera wee used. Often waiting for hrs to be.taken ashore. The ports of call changed daily leaving us to travel on one occasion to a rat infested town having waited hrs for the tender and transport to the town centre. Most people refused to get off the bus. Iglu had arranged this package including transport which failed to arrive. The ships hygiene was a disgrace given covid with cross contamination from utensils left in salads etc. Iglu cannot be responsible for the poor availability of the food, however it had arranged the holiday from scratch and clearly aware of the endless changing venue abd complaints from an abundance of unhappy travellers. Our 4 week holiday was ruined leaving us now to sue Iglu for breach of contract and our ruined holiday, let alone the thefts from our cabin which of course is not Iglue’s fault save that they used thus sub standard cruise company and have failed again to take any action against the company as they continue to use this company when clearly there are you’d cruise ships used by other companies who care about its reputation and travellers Disgusted
2 years ago
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IgluCruise has a 4.8 average rating from 2,910 reviews