Reading through others experiences of IGLU cruise absolutely mirror my experience, they are so helpful when booking the cruise and getting your money but when it comes to asking for help as the cruise line won't speak to you because you booked through an agent, they are the most rude, unhelpful and inept bunch of people have ever had the misfortune to deal with. I will n future look to book directly with the cruise lines, it might be a bit more expensive but at least then I can make the amendments myself rather that go through a third party who don't care about true customer service.