Our family recently booked a cruise through Iglu. We weren't advised of all our options at time of booking (premiums drinks package at discounted price if booked at point of sale) and subsequently lost out on this substantial offer. Iglu not interested in the slightest at trying to help resolve the issue and advised because neither we or the agent brought up the drinks package offers at time of booking they would not retrospectively offer this price. As we 1st time cruisers how are we meant to know what offers to ask for. Also, left on hold for hours at time trying to speak to someone and calls never returned. PLEASE, DO NOT BOOK THROUGH THIS COMPANY! We have learnt the hard way!