Worst customer service I have ever received. Booked and secured a cruise by paying a deposit, to then realise and get a call late the next day that it had been cancelled because of a human error in the pricing. Iain Lunt one of their managers was not understanding of the situation that had now been sprung onto me which is not my problem at the end of the day and I want aware when booking they had made an error. I appreciate we are humans and we make mistakes but getting a call saying your cruise has been cancelled and you must pay £800 more is frankly ridiculous. No solution or level of care given. It then has taken a week to resolve in which boiled down to speaking to various managers at the company including Jennifer and Claire. No amicable solution was made by either of their managers and when escalated I get a call back from the same people who frankly didn’t do enough to resolve this situation. They have lost a lot of business as we are avid cruisers but they could had dealt with the situation a lot better and quicker. Other cruise companies I spoke to mentioned they would honour the price that I have secured and they take a small loss. Not the case here, which is ridiculous. They told me I was in the same situation if I get my deposit back but that is not the case as I had booked my flights and hotel!! The result boiled down to them time pressuring me and saying that I had an hour to effectively come up with a response, either book the cruise or get your deposit back. I will be taking it further once I receive all my recorded calls and notes made as per the ICO protection. Wouldn’t recommend this company to anyone, lots of better cruise agents out there for your use.