We had booked through IGLU CRISE LINE. Paid in full for flights,hotel and transfers. We went on 10th February 2024 TODAY 31st March 2024 I am still waiting for my hotel payment and transfer money from hotel to the ship. When we reached Mumbai hotel they had no booking under our name that’s why we had to pay again for 2 days stay. IGLU cruise even cancelled our transfer from hotel to the cruise ship last minute. So we had to find transport and pay for it. While we were sorting out our booking with hotel my daughter in London rang ILGU explained our situation but they would not help her out and said she didn’t book it so they would not talk to her. NO CUSTOMER CARE AT ALL EVEN AFTER MONTH OF OUR ARRIVAL STILL WAITING FOR REFUNDS. IAM SURE THEY KNOW WHAT WENT WRONG BUT THEY ARE STILL SORTING IT OUT. I WOULD ADVISE NOT BOOK WITH IGLU .I WOULD NOT WANT ANYONE TO GO THROUGH WHAT WE WENT THROUGH