We have been booking cruise holidays through Iglu/Planet for a number of years in most cases when we eventually get to speak to an agent we are listened to, all our requirements are dealt with BUT the biggest problem is getting in touch either to make an intial booking or to enquire or make adjustments to a trip. I am aware that you like most companies prefer everything to be done on line. If I can`t deal with an agent in person I may just as well book direct with a cruise line, airline or hotel direct. What is the problem ? When calling I can be told I`m 18th in the que,then staying on the call for up to an hour, on more than one ocasion the line drops off ! Exteemely frustrating when trying to spnd a large amount of money with a travel operator.