Absolutely awful customer service. Booked a cruise and within an hour realised I had completely messed up with the dates. My cruise wouldn’t have had time to be confirmed with the cruise company yet, my payment hadn’t been processed, no admin work had been done as it was evening and Iglu wasn’t even open to do anything with the booking. I emailed within that hour asking if I could cancel or rearrange and apologising for my mistake. I had an email back the next day refusing to allow me to cancel, without the loss of £250. I can amend, but with very specific rules (very restrictive) and I have to pay £150 to do that. A deposit is to ensure the company suffers no financial loss in case they cannot re-sell the cruise. I cancelled within an hour, so that financial loss is nonexistent. An amendment fee covers admin time. No admin work has been done. I requested to amend the booking to a different date instead, if that’s my only option. Since then, my booking has been confirmed and payment has been taken. Why has this happened AFTER I contacted to cancel or amend? Why was my booking not changed immediately to alleviate the admin time? I know exactly why - so they can charge me more because they can now actually say they’ve done the work and booked the original cruise. Disgusting. It has been 3 days and I have had no response from the company. As of yet, I’m stuck with my initial booking which I cannot make and have been trying to fix now for 5 days! I am still none the wiser what cruise I’m going on, I cannot book time off work, I cannot make any arrangements. My 8 year old daughter who I am travelling with is autistic and asking me constantly what is going on. I cannot answer her. She wants to get excited and neither of us have any idea what’s going on! Absolutely appalling customer service. I will never book with this company again. Very unhelpful.