Mike, from Customer Support, went above and beyond, to source an accessible balcony room, on my husband's, and my preferred cruise, which is a transfer cruise from one we'd booked for 2025 - and were no longer able to go on - to a new one for 2026. Even two years before we wanted to go onto this cruise, a no fly, from/to Southampton, there were no accessible: balcony, nor deluxe balcony, or even partial-adapted rooms available; looking was taking up Mike's valuable time. But, after speaking to P&O, for a second time, Mike managed to secure a fully accessible balcony room onboard, and it is for this reason, and aforementioned, that I hesitated not at all, to leave this 5* review. Both my husband, and myself, are so grateful for Mike's knowledge, help, time and perseverance. He's a credit to Iglu.