Being interseted in the American Civil war and the TV series North and South, Charleston has been on my wish list for a long time. I booked a holiday to go in 2020 which was posponed twice because of covid, then cancelled while I was waiting for a quintuple heart bypass. On Sunday 30th June while looking through the Iglu website I discovered that they advertised a Princess cruise named American Heritage calling at Charleston. Bonus was that it was also calling at Yorktown, Virginia. Excitedly I phoned and spoke tp Daisy who proceded to book the cruise. I paid £700 deposit and was told that I would receive an email confirming the holiday which could take up to 72 hours to arrive. Having heard nothing by the Wesnesday I went to "my booking" and found it. To my horror although the map showed the places I had booked the itinerary didn't list Charleston or Yorktown. I went to the Princess website which confirmed the fact that the stops didn't exist. I immediately rang Iglu was unable to speak to Daisy but spoke to another lady who after speaking to a manager said I would have to speak to Daisy and she would ask her to get in touch. Heard nothing until the following Wednesday (10th July) when Daisy phoned and after my explaination said she would speak to her manager and ring me back. Heard nothing so tried several times to contact Daisy without success. Wanted to find an alternate cruise so on Saturady 20th looking through the website I found one and registered my interest. The following day Chris Walton rang me and I explained that I was waitiing for the transfer of the deposit before I could go ahead with the booking. He transferred me to Lesley in the Retention department who could foresee no problems with the transfer as it was wrongly advertised but that it would take 24 hours to sort out. It is now Thursday I have heard nothing and am very frustrated. After being 28 in the queue to speak to someone today I filled another contact sheet in but aren't hopeful of any response.