Very nice people, and spoke to 3 different people, which although disjointed worked OK. No one I spoke to though had first hand knowledge of my cruise or the company Ceylestal which was surprising and a bit disappointing. Overall a great deal though but remember prices are live. Mine went up during the booking process. Lastly be aware although I paid the full amount up front your air tickets not live until nearer the trip, so you can't book seats, which again is frustrating. The agent didn't know how much it would be extra to book seats which again not impressive. EUROS 84 EACH I FOUND OUT WITH QATAR!